Frequently Asked Questions
Quick answers about ordering, dimensions, plant-care use, care, delivery, and returns.
Last updated: September 28, 2026
Orders, Products & Plant Care
What does Pervinna sell?
Plant-care tools and accessories for watering, pruning, propagation, support, repotting, display, lighting, and everyday maintenance.
How long does processing take?
Normally 2–4 business days and up to 5 business days during peak periods.
How long does U.S. delivery take?
Estimated transit after dispatch is generally 10–15 business days.
Will I receive tracking?
Tracking is sent to the checkout email when available and may take several business days to update.
Can I change or cancel an order?
Contact us immediately. Changes are not guaranteed after processing starts, and shipped orders cannot be canceled.
How do I choose the right size?
Measure the plant, pot, shelf, window, growing area, and available outlet space, then compare those measurements with the product-page specifications.
Will a plant-care product guarantee plant growth?
No. Plant results depend on species, health, season, light, water, humidity, soil, pests, climate, and user care. Products support a routine but cannot guarantee growth or survival.
Can every product be used outdoors?
Only when the product page states outdoor suitability. Sun, rain, freezing temperatures, wind, and prolonged moisture can damage indoor-use materials and electrical components.
How should plant-care tools be cleaned?
Follow the product instructions, disconnect electrical items first, avoid immersing components unless expressly permitted, and dry tools fully before storage.
How should watering mats or fabric accessories be dried?
Follow the care label, use material-appropriate and plant-safe cleaning products, and allow the item to dry fully before storage or reuse near plants.
How should pruning tools and plant supports be checked?
Inspect blades, handles, locks, stakes, ties, clips, joints, and adjustment points before use. Replace damaged or unstable components and keep sharp tools away from children.
What if a plant-care product becomes damaged?
Stop use immediately if damage could create sharp edges, leaks, unstable support, broken glass, exposed wiring, overheating, or unsafe attachment. Do not make unsupported electrical repairs.
What if my order is damaged or incorrect?
Contact us within 7 calendar days with the order number and clear photos.
What is the return window?
Eligible products may be requested for return within 30 calendar days after delivery.
Can used plant-care products be returned?
Change-of-mind items must generally be unused, unwashed, free of soil, fertilizer, plant sap, water marks, pests, odors, stains, moisture, or use wear, complete, and resalable. Hygiene restrictions may apply.
Is there a restocking fee?
No restocking fee is charged for approved eligible returns.
Who pays return shipping?
Customers generally pay for preference, size, color, or compatibility returns; verified defects or our error receive the applicable remedy.
When is a refund issued?
Approved refunds are initiated within 5–10 business days after inspection; banks may need additional posting time.
What should I keep after delivery?
Keep packaging, labels, instructions, stakes, ties, inserts, hardware, and accessories until inspection and any claim period are complete.
How do I contact support?
Email service@pervinna.com or call +8613085497540 with your order number.